Self Impression Policy

Before we can manufacture your chosen instasmile we must send you a Self-Impression Kit. We will provide you with full instructions on how to use the Self-Impression Kit. Please note the Self-Impression Kit is not suitable for you if:

anything on your teeth is loose, including any fixed work, or you have had teeth taken out recently;

  • you have any ongoing problems with your teeth or gums;

  • you are part way through any work on your teeth or gums;

  • you have a wire fixed behind your teeth

If you have any fixed work on your teeth, you must take extra care when using the Self-Impression Kit. We will not be held liable for any damage to any fixed work or loose teeth.

If, due to a build-up on your teeth, your use of the Self-Impression Kit is affected, we will advise you to clean your teeth and then continue with the Impressions process. Likewise if there are any other issues, we will contact you.
NB. It is your responsibility to provide an accurate impression that our team can work with to manufacture your custom made instasmile. We always require an accurate impression to ensure the product fits securely in the mouth whilst providing a cosmetic improvement to your natural teeth.

When you have completed your Self-Impression Kit:

You MUST provide photographs of your impressions and your natural teeth to us by email for a visual check. Failure to do so may delay your order and could incur additional costs as well as voiding your money back guarantee. We cannot accept impressions in the mail that have NOT been firstly approved by visual check.

If your impressions are not approved, do not worry we will contact you with regards to repeating them and provide guidance. The impressions trays we provide can be remolded up to eight (8) times each.

Once your impression photos have been approved, please use the portal link in your email to arrange your return. Please keep a record of your tracking number.

If we do not receive your returned Self-Impression Kit, or if you have used your Self-Impression Kit incorrectly and we are unable to use the Impressions you have provided then:

  • we will contact you to arrange the sending out of a replacement Kit;

  • we may charge you for the cost of any such replacement kit

If you fail to commence the impressions process, and we are unable to contact you for a period of 90 days from the date of your Order, we may treat the contract as canceled. It is important that you therefore contact us at this time to mitigate cancellation.

Impressions on File / Reorders

We keep all impressions on file for 36 months. If you wish to reorder using the existing impressions then please visit our reorder page HERE. Should you wish for us to manufacture a product using your existing impressions then you unequivocally guarantee that there have been no changes to your teeth that would affect the fit of the product. If there have been changes to your teeth we cannot be held liable for any product issues.

If there have been changes to your teeth then you would need to place a new order online HERE

NB. Changes to your teeth can include but are not limited to; any change to the number, shape or position of your teeth, or any new fixed work on them.

 

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