Our Warranty Policy

SATISFACTION GUARANTEE / WARRANTY POLICY

Instasmile is on a mission to make smiles more affordable for everyone. The way we do this is that we ensure we provide a best in class customer journey at an affordable price. The whole process can be done from the comfort of your own home with NEVER any in clinic appointments. This helps keep our costs lower meaning the price of our products will always be more affordable than the competition. We’re so confident in our approach that we have developed our satisfaction guarantee program.

 

Our Promise to You

  • 14 day manufacturer's warranty*

  • Extended Warranty

  • Secure Fit & Natural Aesthetics that improve your natural smile

  • Designated Customer Service from real people

  • A seamless impression process with no hidden costs

  • To promptly rectify any product issues

  • A multi-go impression process to ensure you make a good impression

* We warrant to you that for a period of 14 days from the date of delivery your Veneers will:

  • Be free from material defects;

  • Fit in the mouth securely

  • Provide an aesthetic enhancement on your natural teeth

  • Excluded: wear & tear, loss, accidental damage or self alteration

 

Your Promise to Us*

To ensure your guarantee is activated YOU MUST:

  • Contact us of any issue within 14 days of receipt of your veneers

  • Confirm your order number

  • Provide video evidence and a clear description of the issue within 14 days from your first notification of the issue.

    • Clear images with the product in the mouth showing the issue

    • Short video with the product being clipped onto teeth and then removed

    • Natural teeth images (closed together in a natural position and open wide)

  • NOT return the veneers to us unless we ask you to do so

  • Allow your mouth to adapt and get used to wearing the product when you first wear them. This is called the “adjustment period”

*Should you fail to adhere to the above then we reserve the right to void all warranties

 

Extended Warranty Information

If your order includes an Extended Warranty, this begins from the date you receive your veneers. This warranty is no-quibble and covers accidental damage, loss, wear and tear, and similar issues. Under the warranty, we will remake your veneers free of charge (up to 2 arches for a dual order, or 1 arch for a single order).

Please note:

The Extended Warranty does NOT cover fit issues.

If you have any concerns with the fit of your veneers, these must be reported within 14 days of receiving them so they can be addressed under the Manufacturer’s Warranty.

Please note, if fit concerns are not raised within 14 days, your Extended Warranty will no longer apply.

By submitting a claim under your Extended Warranty, you confirm that:

  • Your dental profile has not changed.
  • You have been wearing your previous veneers recently.
  • Your previous veneers fitted correctly.

Please note, if your dental profile has changed since your original order, this may affect the fit of your replacement veneers, and the warranty will not apply in this case

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